Operations Manager

Who we are: 

Welcome to This is Beyond, a dynamic and forward-thinking B2B events company based in the heart of West London. From our humble beginnings as an ambitious startup, we've swiftly risen to become a global leader in pioneering B2B events that redefine industry standards. Renowned as thought leaders in the luxury travel sector, we've left an indelible mark by spearheading innovative approaches and cultivating fervent communities around distinct travel niches. Our diverse portfolio boasts a mix of groundbreaking global travel trade shows tailored for elite influencers and trendsetters.

At This is Beyond, we're relentless in our pursuit of crafting unparalleled experiences. We meticulously curate our guest list, recognising that chemistry is paramount, and we vehemently reject mundane formats. Prepare to be immersed in exclusive, inspiring environments that blur the lines between work and leisure - because that's where true business brilliance thrives. Join us on our journey, where innovation knows no bounds and excellence is the standard.

The role:

Role Overview

As Operations Manager for PURE Life Experiences, you will lead the end-to-end operational, production, and logistical delivery of PURE, while also supporting Further East in close partnership with the Further East Operations Manager. This role is critical to ensuring consistency, shared learning, and operational excellence across both flagship events.

You will be responsible for implementing operational strategies, overseeing complex multi-day and multi-venue event delivery, managing budgets, and ensuring compliance across health & safety and risk management. Working closely with the Associate Event Director and wider teams, you will support the execution of annual event plans, manage supplier relationships, and lead operational delivery to create exceptional delegate and stakeholder experiences.

Core Responsibilities

Operational Delivery & Event Execution

• Lead the day-to-day operational delivery of a large-scale flagship event (up to 2,000 attendees), ensuring all operational tasks are completed on schedule.

• Support the end-to-end delivery of conferences, marketplaces, awards, dinners, parties, and experiential activations as well as support on sister event Further East. 

• Work closely with the Associate Event Director to implement annual event plans and ensure all operational requirements are met.

• Maintain detailed production schedules and timelines to track progress and manage dependencies across teams.

• Oversee smooth onsite operations, ensuring high satisfaction levels among delegates, Event Leaders, and partners.
  

Vendor, Budget & Supplier Management

• Manage and maintain strong relationships with new and existing suppliers, venues, and partners through consistent communication.

• Liaise with technical production partners, set builders, security, medical providers, graphics suppliers, and entertainment partners to ensure seamless delivery across multiple venues.

• Oversee operational contracts including venues, security, medical services, and production suppliers.

• Manage and monitor operational budgets with strong attention to detail and cost control, ensuring adherence to agreed allocations.

• Support and coordinate partner and supplier activations during live events.
  

Compliance, Risk & Health & Safety

• Implement and manage health & safety plans and risk assessments across all phases of the event lifecycle.

• Monitor onsite compliance with health & safety regulations and proactively address any issues or incidents.

• Ensure all legal, financial, and organisational procedures are followed effectively.
  

Enhancing the Event Experience

• Manage logistical requirements for show floors and activations, including power, build, décor, and technical infrastructure.

• Source and coordinate entertainment such as MCs and DJs to elevate the delegate experience.

• Ensure signage and event communications align with creative and marketing briefs and brand standards.

• Work closely with creative teams to ensure consistent brand execution across all operational elements.
  

Performance Monitoring & Reporting

• Support task allocation and monitor team performance against agreed KPIs.

• Gather insights and feedback during and post-event to identify areas for continuous improvement.

• Prepare operational performance and efficiency reports for senior management.

• Share best practices and contribute to process improvements across the wider operations team.
  

Core Skills & Requirements

Experience & Expertise

• 5–7 years’ experience in operational roles within the events industry, ideally delivering large-scale luxury or hospitality-led events.

• Proven experience managing complex event logistics, production, and onsite delivery.

• Experience working within the luxury hospitality sector strongly preferred.
  

Technical & Operational Skills

• Strong project management capability with experience using tools such as Asana, Microsoft Office, and Google Suite.

• Confident budget management skills with strong attention to detail and familiarity with accounting processes and systems.

• Ability to manage multi-venue, multi-day event schedules with competing priorities.

• CAD skills desirable, particularly for indoor and outdoor floor plans.
  

Leadership & Collaboration

• Experience supporting, mentoring, and developing junior team members.

• Strong cross-functional communication skills, working closely with creative, marketing, sales, and production teams.

• Ability to supervise onsite teams and suppliers in a calm, professional, and inclusive manner.

• Approachable, client-facing, and confident managing senior stakeholders and suppliers.
  

Additional Requirements

• Bachelor’s degree in Event Management, Business Administration, or a related field desirable but not essential.

• Willingness to travel globally and work flexible hours, particularly during event delivery periods.

• French or Arabic language skills are advantageous.

• Proactive, solutions-focused mindset with the ability to manage pressure and make informed decisions.
  

Benefits: Enjoy a range of benefits, including: Pension Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities

Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard.

Diversity & Inclusion: At This is Beyond, we're dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

How to Apply: Ready to join our team? Explore all our available career opportunities and apply by visiting our careers site at careers.thisisbeyond.com. Connect with our network and discover how you can contribute to our exciting journey!